PRIVACY POLICY

OUR COMMITMENT TO PRIVACY

This notice describes our Privacy Policy. Our Privacy Policy is designed to advise you about how we collect, use, and protect the Personally Identifiable Information you provide. By visiting this site, you are accepting the practices described in this Privacy Policy.

WHAT INFORMATION IS COLLECTED

(a) Information You Provide to Us:


We collect the Personally Identifiable Information you choose to enter on various pages of our site, or that you may choose to give us in some other way (such as by email, physical mail, or by telephone). For example, you will be asked to provide Personally Identifiable Information when you access or register for access to certain portions of our site or sign up for newsletters or mailings.


The categories of Personally Identifiable Information we collect are your first and last name, e-mail address and telephone number, but you may choose to include more personally identifiable information when you use certain services on our site.


You can choose not to provide certain information, but you may not be able to take advantage of our services and features.


(a) Automatic Information:


When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site.


(b) Cookies:


Cookies are pieces of information that are transferred to your computer from a web server.


We use cookies to store visitor preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site and to customise Web page content based on visitors' browser type or other information that the visitor sends.


Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or you can change your settings to refuse to accept cookies.

PATIENT HEALTH INFORMATION

Under federal law, your patient health information is protected and confidential. Patient health information includes information about your symptoms, test results, diagnosis, treatment, and related medical information. Your health information also includes payment, billing and insurance information.

HOW WE USE YOUR PATIENT HEALTH INFORMATION

We use health information about you for treatment, to obtain payment, and for health care operations, including administrative purposes and evaluation of the quality of care that you receive. Under some circumstances, we may be required to use or disclose the information even without your permission.

EXAMPLES OF TREATMENT, PAYMENT, AND HEALTH CARE OPERATIONS

  • Treatment: We will use and disclose your health information to provide you with medical treatment or services. For example, nurses, physicians, and other members of your treatment team will record information in your record and use it to determine the most appropriate course of care. We may also disclose the information to other health care providers who are participating in your treatment, to pharmacists who are filling your prescriptions, and to family members who are helping with your care.
  • Payment: We will use and disclose your health information for payment purposes. For example, we may need to obtain authorization from your insurance company before providing certain types of treatment. We will submit bills and maintain records of payments from your health plan.
  • Health Care Operations: We will use and disclose your health information to conduct our standard internal operations, including proper administration of records, evaluation of the quality of treatment, and to assess the care and outcomes of your case and others like it.

SPECIAL USES

We may use your information to contact you with appointment reminders. We may also contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you.

OTHER USES AND DISCLOSURES

We may use or disclose identifiable health information about you for other reasons, even without your consent. Subject to certain requirements, we are permitted to give out health information without your permission for the following purposes:

  • Required by Law: We may be required by law to report gunshot wounds, suspected abuse or neglect, or similar injuries and events.
  • Public Health Activities: As required by law, we may disclose vital statistics, diseases, information related to recalls of dangerous products, and similar information to public health authorities.
  • Health Oversight: We may be required to disclose information to assist in investigations and audits, eligibility for government programs, and similar activities.
  • Judicial and Administrative Proceedings: We may disclose information in response to an appropriate subpoena or court order.
  • Law Enforcement Purposes: Subject to certain restrictions, we may disclose information required by law enforcement officials.
  • Deaths: We may report information regarding deaths to coroners, medical examiners, funeral directors, and organ donation agencies.
  • Serious Threat to Health or Safety: We may use and disclose information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
  • Military and Special Government Functions: If you are a member of the armed forces, we may release information as required by military command authorities. We may also disclose information to correctional institutions or for national security purposes.
  • Research: We may use or disclose information for approved medical research.
  • Workers Compensation: We may release information about you for workers compensation or similar programs providing benefits for workrelated injuries or illness.

In any other situation, we will ask for your written authorization before using or disclosing any identifiable health information about you. If you choose to sign an authorization to disclose information, you can later revoke that authorization to stop any future uses and disclosures.

INDIVIDUAL RIGHTS

You have the following rights with regard to your health information. Please contact the person listed below to obtain the appropriate form for exercising these rights.

  • Request Restrictions: You may request restrictions on certain uses and disclosures of your health information. We are not required to agree to such restrictions, but if we do agree, we must abide by those restrictions.
  • Confidential Communications: You may ask us to communicate with you confidentially by, for example, sending notices to a special address or not using postcards to remind you of appointments.
  • Inspect and Obtain Copies: In most cases, you have the right to look at or get a copy of your health information. There may be a small charge for the copies.
  • Amend Information: If you believe that information in your record is incorrect, or if important information is missing, you have the right to request that we correct the existing information or add the missing information.
  • Accounting of Disclosures: You may request a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or health care operations.

OUR LEGAL DUTY

We are required by law to protect and maintain the privacy of your health information, to provide this notice about our legal duties and privacy practices regarding protected health information, and to abide by the terms of the notice currently in effect.

CONSENT

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

CHANGES TO PRIVACY POLICY

If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

COMPLAINTS

If you are concerned that we have violated your privacy rights, or if you disagree with a decision we made about your records, you may contact the person listed below. You also may send a written complaint to the U.S. Department of Health and Human Services. The person listed below will provide you with the appropriate address upon request. You will not be penalized in any way for filing a complaint.

CONTACT PERSON

If you have any questions, requests, or complaints, please contact:


Vision Source of Hendersonville
Attn:  Amy Medana 
100 Country Club Drive, Suite 106
Hendersonville, Tennessee 37075
Phone: 615-824-4246