WARRANTY

TWO YEAR TEMPLE-TO-TEMPLE WARRANTY

When you purchase frames and lenses from Vision Source of Hendersonville, you can be sure that you're receiving a quality product. That's why we back all of our eyewear with a two year temple-to-temple warranty at no extra cost, and we offer a 90-Day No-Risk Satisfaction Guarantee​ on all contact lenses.


In addition to our manufacturer's warranty, we even offer an optional extended warranty on all eye wear, which provides protection against loss or breakage.


Now that's eyecare quality you can depend on!

FRAMES

All frames are carefully inspected by a Vision Source associate prior to dispensing. If your frames break under normal wearing conditions due to manufacturer defect or faulty materials, we'll repair or replace them for you free of charge. Replacement is limited to one time only within 24-months of original purchase date. If your frame or parts are no longer available due to manufacturer discontinuation, we will replace your frame with one of equal value. Any frame of greater value will be charged at the difference in cost between the two. This warranty does not cover loss, theft, or damage due to neglect or abuse. We also offer complimentary adjustments and cleanings on all frames for the lifetime of your eyewear.

LENSES

Our lens treatments are the hardest, most durable surface protection available. However, any lens (including glass) can scratch or break. Please follow recommended procedures for care and cleaning. Replacement of lenses is limited to one time only within 24-months of original purchase date, and replacement lenses must be in the original prescription. This warranty does not cover loss, theft, hairline scratches which have no effect on vision, or damage due to neglect or abuse.

EYEGLASS PRESCRIPTIONS

All prescription lenses, including bifocals and progressive lenses, will require a period of time for you to adapt and adjust to your new vision. It is common for objects to appear bowed or warped with a new prescription, and these effects will subside with wear. However, if you are unable to adapt to your new prescription, we will replace your lenses (of equal or lesser value) at no charge. Replacement is limited to one time only within three months of original purchase.

CONTACT LENSES

At Vision Source of Hendersonville, we make it even easier to try contacts with the freedom of our contact lens trial program. We carry all the latest in contact lens technology with a special focus on bifocal soft contacts. And, if you're not completely satisfied with your contacts within three months, we'll refund the cost of your contact lens fitting and lenses. We'll also happily replace your dropped or torn lenses at no cost. We are dedicated to your having a completely healthy and enjoyable contact lens experience!

IT IS OUR MISSION TO PROVIDE THE HIGHEST QUALITY CARE AND FASHIONABLE EYEWEAR

EXTENDED WARRANTY

LOSS PROTECTION PLAN

Due to popular demand, we now offer a Loss Protection Plan on all eyewear to help protect you in case your glasses are lost or stolen. Loss protection for any pair of glasses or sunglasses can be added to your order for just $29. 


If the glasses are lost, broken or stolen, you can replace them at just 50% of the retail cost, no questions asked. The protection is valid for up to 24 months from the date of purchase.