WARRANTY

EYEWEAR PROTECTION PLAN

When you purchase frames and lenses from Vision Source of Hendersonville, you can be sure that you're receiving a quality product. That's why we offer a 90-Day No-Risk Satisfaction Guarantee on all glasses and contact lenses.

 

We understand that accidents sometimes happen and also offer an optional Eye Wear Protection Plan as a one-year extended warranty for only $39. Effective November 1, 2018, any frames, eyeglass lenses, or sunglasses purchased with a Protection Plan may be replaced one time at no charge within one year of purchase. Patients must present the damaged glasses in order to replace them.

If the glasses are lost or stolen and cannot be provided for replacement, patients can order a new pair for 50% off our current retail price.

FRAMES

All frames are carefully inspected by a Vision Source associate prior to dispensing. If your frames break and were purchased with the Protection Plan, we'll repair or replace them for you free of charge. Replacement is limited to one time only within 12 months of original purchase date. If your frame or parts are no longer available due to manufacturer discontinuation, we will replace your frame with one of equal value. Any frame of greater value will be charged at the difference in cost between the two. We also offer complimentary adjustments and cleanings on all frames for the lifetime of your eyewear.

LENSES

Our lens treatments are the hardest, most durable surface protection available. However, any lens (including glass) can scratch or break. Please follow recommended procedures for care and cleaning. Replacement of lenses under the Protection Plan is limited to one time only within 12 months of original purchase date, and replacement lenses must be in the original prescription. 

EYEGLASS PRESCRIPTIONS

All prescription lenses, including bifocals and progressive lenses, will require a period of time for you to adapt and adjust to your new vision. It is common for objects to appear bowed or warped with a new prescription, and these effects will subside with wear. However, if you are unable to adapt to your new prescription, we will replace your lenses (of equal or lesser value) at no charge. Replacement is limited to one time only within three months of original purchase.

CONTACT LENSES

At Vision Source of Hendersonville, we make it even easier to try contacts with the freedom of our contact lens trial program. We carry all the latest in contact lens technology with a special focus on bifocal soft contacts. And, if you're not completely satisfied with your contacts within three months, we'll refund the cost of your contact lens fitting and lenses. We'll also happily replace your dropped or torn lenses at no cost. We are dedicated to your having a completely healthy and enjoyable contact lens experience!

IT IS OUR MISSION TO PROVIDE THE HIGHEST QUALITY CARE AND FASHIONABLE EYEWEAR